Returns and cancellations

1. Returns

• You may return items within 14 days of delivery if they are unused, in their original packaging, and accompanied by proof of purchase.
• Returned items must be in resalable condition. Items that are damaged, used, or missing parts may not be eligible for a refund.
• Refunds will be processed to the original payment method within 7–10 business days after the returned item is received and inspected.

2. Exchanges

• Exchanges are offered for defective or damaged items only.
• Please contact us within 7 days of receiving your order to request an exchange.

3. Cancellations

• Orders can be cancelled within 24 hours of placement before shipment.
• Once the order has been shipped, cancellation is not possible, but you may initiate a return as per our return policy.

4. Non-returnable items

• Items marked as final sale or personalised products cannot be returned or exchanged unless defective.

5. How to initiate a return or cancellation

• Contact our support team at info@mayamobility.co.uk with your order number and reason for return or cancellation.
• We will provide instructions and any applicable return shipping details.

6. Policy updates

Maya Store reserves the right to update or modify this return and cancellation policy at any time. Changes will be effective immediately upon posting on our website.